About Your Holiday

We can’t wait to welcome you for your Park Holidays UK holiday - to get the most out of your holiday we wanted to give you a few pointers before your arrival:

Check your details

Please check your email confirmation or the booking information via the Manage My Booking area - and if something is not quite right, or you have any questions about your booking, please feel free to contact us.

Look out for our emails

Our emails will include details of your holiday and the check-in process you need to follow before you arrive. It's really important we have the best email and mobile number for you to make sure we can keep you updated about your holiday.

Download the beta Park Holidays UK app

The Park Holidays UK app is a great way to make the most out of your holiday by giving you easy access to activity listings and the evening entertainment program.

Download on the Apple app store >>

Download on the Google Play app store >>

We will phone you a few days before your arrival to confirm your check-in arrangements and answer any questions you may have.

Check In

Access to your accommodation will be from 4pm onwards

Here’s what you can expect upon arrival:

• Follow the signs at the entrance of the park
• We ask that only one person comes into reception to check-in
• You will be shown where your accommodation is on our holiday park map
• The key for your accommodation will be cleaned and sterilised and added to your welcome pack
• Every accommodation is fully cleaned and sanitised before each stay.

Please ensure you have your booking details to hand on arrival, you can find these in your original booking confirmation or via the manage your booking here >

After your well-deserved break, please vacate your accommodation by 10 am on the morning of your departure and leave the park by midday to prevent overcrowding.

If you wish to leave the night before or when the reception is closed - simply drop your keys in the drop box located by the main reception doors.

For a downloadable version of what's on your break when, take a look at our entertainment guides. You'll also find this information in the Park Holidays UK app.

Download on the Apple app store >>

Download on the Google Play app store >>

You'll find a range of facilities in your accommodation - for more details, take a look at our accommodation guide.

Your accommodation will be fully serviced using our enhanced cleaning process, which will be completed between each stay. If anything isn’t quite right, you’ll still be able to speak with our guest services team.

We have a strict cleaning and hygiene policy in place. Guests will be assigned an accommodation that has been fully serviced, thoroughly cleaned, sanitised before arrival.
Please note housekeeping will not be available during your stay.

Take advantage of our tasty food and drink options served in a relaxing restaurant atmosphere.

check out our new menus here

Book your holiday extras and get the most out of your break:

Early check-in

Perfect for those looking for a quiet and speedy check-in, for a small charge of £15, we will ensure the accommodation is ready for your arrival at 2pm.

Travel Cot and High Chair Hire

Bringing a little one? Travel cots and high chairs* are available for the duration of your stay at £12 each.

Superfast Internet

Superfast internet is now available in your accommodation*

Single-day - £7.99

Up to 4 Nights - £14.99

Up to 7 Nights - £17.99

Register up to 6 devices with speeds up to 30mb, and unlimited usage.

Find out more >>

To book your holiday extras call our Reservations Team on 0343 178 7070.

We've arranged for you to get some exclusive discounts on some of the best local attractions during your holiday - keep an eye out for your holiday countdown emails for the link to download your discounted vouchers.

We have worked hard to ensure you feel safe and will contuinue to do so, even though lockdown restrictions have been lifted.

Please find below a few of the safety measures we’ve put in place:

• Enhanced cleaning procedures will be in place during your stay using a 2-step clean and sanitise process
• Hand sanitiser will be provided throughout the park – we encourage frequent use during your visit
• We recommend the use of face coverings in our indoor venues – however, it is not mandatory for our parks in England
• Since the pandemic, all our holiday parks would prefer cashless payments, so please don’t forget your card!

What is the latest time I can check in?

The latest time we will be able to check you in is 11 pm. To check in after reception has closed you would need to go through to the clubhouse where your welcome pack will be waiting for you. (Holiday guests at Suffolk Sands should use the clubhouse at Felixstowe Beach.) Arrivals after 11 pm may need to make special arrangements in advance. To do this please contact our Reservations Team on 0343 178 7070.

What do I need to bring with me on my holiday?

You will need your holiday confirmation letter, email or booking reference number.

You should also bring towels, tea towels, toilet roll and dishwashing materials such as washing-up liquid and cloths. Irons aren't always available so we recommend, if you require an iron, to bring your own. Forgotten something? Don't worry, as the majority of our parks have shops that stock the essentials for anything that you may have left behind.

Do you supply linen?

We provide fresh white hotel quality linen, duvets and pillows in all grades of holiday caravan, luxury lodge, apartment and glamping accommodation. Please note that this excludes camping pod breaks and bookings made through newspaper promotions where there is an additional charge for linen.

Do you supply towels?

No, you will need to bring your own towels and tea towels. However, guests who stay in our Luxury Lodges and Luxruy Cottages will have towels supplied.

Can I book again before I leave?

We have some fantastic book again offers, for either later in the year, or booking again for the following year. Ask at reception during check-out or call our Reservations Team on 0343 178 7070 for more information.

Can I extend my stay?

Yes, you can - we offer flexible arrival and departure days (subject to availability) so that you can make the most of your stay. Whether you want to arrive early to ‘beat the traffic’ or stay longer as you just don’t want to leave, we will do our best to accommodate your requests. You can contact our Reservations Team on 0343 178 7070 or speak to your park reception team.